Shipping Policy

Shipping Policy

Transfer of Title and Risk

Upon shipment by Poli-Flowers, the title and risk of loss for all products ordered shall pass to the customer. Poli-Flowers will not be responsible for any loss or damage to the product thereafter.

Delivery Time

Our standard delivery time for goods or flowers is between 24 - 36 hours. We strive to deliver orders within this timeframe to ensure the freshness and quality of our products.

Handling Damaged Deliveries

If the recipient receives damaged products:

• The recipient should thoroughly inspect the delivered items (cakes, flowers, or any other) before signing the receipt.
• If any product is found damaged, the recipient should refuse to accept it and promptly inform our Customer Care team.
• Any issues with the delivered products must be reported within 4 hours of receipt; after this period, requests for replacement or refund will not be entertained.
• In cases of significant damage to products, a replacement will be provided. Please allow a minimum of 6 hours for the replacement process.
• Complaints regarding courier products should be communicated within 6-8 hours after delivery. Complaints received after this timeframe will not be addressed.

Handling Minimalistic and Cosmetic Damages

Minimalistic and cosmetic damages, such as unwritten names/messages on cakes, missing names and messages with flowers, or issues with cream/decoration on cakes/flower packaging, will not be eligible for refunds or replacements unless they are severely damaged.

Keeping Orders as Surprises

For orders marked as "Keep as Surprise," we will fulfill the request by delivering the order without disclosing the sender's details to the recipient. If the recipient refuses the order, we will disclose the sender’s details for acknowledgment. If the recipient still refuses, the order will be returned, and it will be considered complete from Poli-Flowers’ end. We understand the time constraints and the perishable nature of gift items, and we strive to deliver orders within the specified timeframe.

Contact Us

If you have any questions or comments, including inquiries unrelated to copyright infringement, please feel free to reach out to us:

• Email: info@poli-flowers.in
• Customer Care: +91 81057 54116 (Available between 8 AM - 11 PM)

Non-Delivery of Products

In case of non-delivery, please note the following:

• We attempt delivery only once. For perishable products, we may consider a second delivery attempt, subject to our decision, and additional charges may apply.
• If delivery is unsuccessful due to reasons such as wrong address, locked premises, incorrect contact information, or recipient refusal, the order will be considered executed, and no redelivery will be possible.
• In some cases, products may be delivered at the gate or to a neighbor as per recipient instructions.