Terms and Conditions

Please carefully read the following terms and conditions as your use of our services is subject to your acceptance and compliance with these terms ("Terms").

By subscribing to or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not wish to be bound by these Terms, please refrain from subscribing to or using our services.

Your Use of the Service

Your interaction with Poli-Flowers, including the use of our website, services, and tools, is governed by these Terms of Use. By accessing or using the website, you agree to abide by these Terms of Use.

When you transact on our website, you are subject to the applicable policies. By using our website, you enter into a contract with Dhawala Online Solutions Private Limited, and these Terms of Use constitute your binding obligations with Poli-Flowers.

User Agreement

As a user of Poli-Flowers, you agree to comply with our User Agreement. By accepting these Terms of Use, you also accept and agree to be bound by our Privacy Policy.

Introduction

The Poli-Flowers website is an online platform owned and operated by Dhawala Online Solutions Private Limited, providing content and e-commerce services. Your use of the website is subject to these Terms, as posted on the website from time to time.

User Account and Security

Upon completing the registration process on our website, you will receive a password and account designation. You are responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account.

If you provide inconsistent, inaccurate, or incomplete information, or if we have reasonable grounds to suspect so, we reserve the right to suspend or terminate your membership on the website.

Communications

When you communicate with Poli-Flowers through the website, you consent to receive communications via electronic records. We may communicate with you via email or other modes of communication.

Services Offered

Poli-Flowers provides various Internet-based services, including the sale of gift items. Upon placing an order, we will ship the product to you or the recipient, and you will be liable for payment.

Use of the Website

Your use of the Poli-Flowers website is governed by certain principles, including adherence to applicable laws and regulations.

Charges

Membership on our website is free for buyers. However, we reserve the right to introduce fees for certain services in the future. Any changes to the fee policy will be posted on the website.

Privacy Policy

By using our website, you consent to our Privacy Policy. We are committed to protecting your privacy, and the terms of our Privacy Policy are acceptable to you.

Limited User

You agree not to reverse engineer, modify, copy, distribute, or sell any information or software obtained from the Poli-Flowers website. Limited reproduction for personal, non-commercial use is permitted with prior written permission.

User Conduct and Rules

When using our services, you agree to abide by certain rules of conduct, including refraining from defamatory or unlawful behavior.

Content Posted on Site

Any content posted on the Poli-Flowers website becomes our property, and we reserve the right to use it for promotional and advertising purposes. You grant us worldwide, perpetual rights to use such content.

By using our website, you agree to these Terms and Conditions. If you have any questions, please contact us at info@poliflowers.com.

User Warranty and Representation

As a user of Poli-Flowers, you guarantee, warrant, and certify that you own the content you submit or are otherwise authorized to use it. You also warrant that your content does not infringe upon the property rights, intellectual property rights, or other rights of others. Furthermore, you certify that to your knowledge, no legal action has been taken or threatened regarding any content used in connection with Poli-Flowers.

Intellectual Property Rights

Poli-Flowers owns all Intellectual Property Rights to the website, including copyright, trademarks, and designs. You acknowledge that you shall not use, reproduce, or distribute any content from the website without authorization.

You retain ownership of any content you provide or upload, but by using our product customization service, you grant a non-exclusive license for its use.

Links To Third Party Sites

Poli-Flowers may contain links to third-party websites. We are not responsible for the content of these linked sites or any transmission received from them. The inclusion of any link does not imply endorsement by Poli-Flowers.

Disclaimer Of Warranties/Limitation Of Liability

While we strive to ensure the accuracy of information on Poli-Flowers, we do not warrant its quality, accuracy, or completeness. We shall not be liable for any damages arising from the use or inability to use our services, including unauthorized access or alteration of data.

Our website, materials, and services are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee constant availability or the accuracy of information on the website.

Indemnification

You agree to indemnify and hold Poli-Flowers harmless from any losses, liabilities, claims, or damages arising from your breach of these Terms.

Termination

We reserve the right to suspend or terminate your use of Poli-Flowers if we believe you have breached these Terms. Upon termination, we may delete any related content.

Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at Bangalore.

Interpretation Of Number And Genders

Terms apply equally to singular and plural forms and include masculine and feminine pronouns where necessary. "Include" and its variants mean "without limitation."

Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in effect.

Report Abuse

Users are responsible for the content they upload. Poli-Flowers does not review content before it appears on the website. Please report any abuse or violations of these Terms to info@poliflowers.com.

Product Description

We do not guarantee the exactness of product descriptions or the appearance of the final product delivered.

Limitation of Liability

We shall not be liable for any special, incidental, or consequential damages arising from these Terms of Use.

Pricing

Prices for products are described on our website and may change at our discretion.

Payment

We are not liable for any loss arising from payment issues or unauthorized transactions.

Acceptance of Orders

Orders are accepted via the website, app, or customer care. We do not guarantee exact product replication.

Exactness Not Guaranteed

We do not guarantee the exact replication of products due to various factors such as florist styles or bakery techniques.

Products and Services Delivery

Delivery timings are not guaranteed, especially during special circumstances. Refunds may be issued if delivery fails within the specified time slot.

For any queries or concerns, please contact us at info@poliflowers.com.

Title and Risk of Loss: The title and risk of loss for all products ordered pass to you upon poli-flowers's shipment. Subsequently, poli-flowers will not be liable for any loss or damage to the product. Recipient's Responsibility for Damaged Products: Recipients should inspect delivered products (cakes, flowers, etc.) before signing the receipt. If a delivered product is found to be damaged, the recipient should refuse to accept it and immediately inform Customer Care. Any issues with delivered products must be reported within 4 hours of receipt; otherwise, requests for replacement or refund will not be entertained. In the case of significantly damaged products, replacements will be provided within a minimum of 6 hours. Complaints about courier products must be made within 6-8 hours after delivery; those made after this timeframe will not be addressed. Minimalistic and cosmetic damages like incomplete cake decorations or missing messages on cakes or flowers will not be eligible for refunds or replacements unless they are severely damaged. Keep as Surprise: Orders marked for "Keep as Surprise" will be delivered without disclosing the sender's details to the recipient. If the recipient refuses the order, the sender's details will be disclosed for acknowledgment. If the recipient still refuses, the order will be considered complete from poli-flowers's end. Non-delivery of Products: poli-flowers will attempt delivery only once. Additional attempts for perishable products may be made at poli-flowers's discretion, with possible additional delivery charges. If delivery is unsuccessful due to reasons such as wrong address, premises locked, or recipient unavailability, the order will still be charged, and no redelivery will be attempted. Cancellation Policy: Cancellation requests must align with the time slots selected during checkout on the poli-flowers website. Cancellation charges apply based on the timing of the cancellation request relative to the start of the selected time slot. No cancellation requests are accepted for same-day delivery or same-day midnight delivery orders. Refund Policy: Refunds for cancellations are subject to the cancellation policy. Orders are considered executed even if delivery is unsuccessful due to reasons like wrong address or recipient refusal. Address Change Requests: Address changes are permitted free of cost up to 24 hours before delivery. Within 24 hours, a charge of Rs 200 applies. Some address change requests may not be accepted, and orders cannot be refunded or canceled in such cases. Pincode Requirements: Users are responsible for providing correct pincodes for delivery addresses. Incorrect pincodes may result in non-serviceability or additional charges for delivery to the correct address. Important Points: Products listed on poli-flowers are subject to change, and orders are processed based on selected time slots. Midnight delivery timings vary based on location and are not guaranteed during special occasions. Users must inspect orders before signing the receipt; damaged products should be reported within 4 hours. The execution of an order is considered complete in various scenarios, including wrong addresses or recipient unavailability. Delivery timings may not be guaranteed during special circumstances, and orders will be executed within 52 hours. International order policies include variations in product availability, estimated delivery dates, and communication protocols. Contact Information: For questions or comments, contact info@poli-flowers.in or call Customer Care at +91 81057 54116 between 8 AM - 11 PM.

Shipping and Liability

Transfer of Title and Risk: Upon shipment by Poli-Flowers, the title and risk of loss for all products ordered shall pass to the customer. Poli-Flowers will not be responsible for any loss or damage to the product thereafter.

Handling Damaged Deliveries

If the recipient receives damaged products:

The recipient should thoroughly inspect the delivered items (cakes, flowers, or any other) before signing the receipt.
If any product is found damaged, the recipient should refuse to accept it and promptly inform our Customer Care team.
Any issues with the delivered products must be reported within 4 hours of receipt; after this period, requests for replacement or refund will not be entertained.
In cases of significant damage to products, a replacement will be provided. Please allow a minimum of 6 hours for the replacement process.
Complaints regarding courier products should be communicated within 6-8 hours after delivery. Complaints received after this timeframe will not be addressed.

Handling Minimalistic and Cosmetic Damages: Minimalistic and cosmetic damages, such as unwritten names/messages on cakes, missing names and messages with flowers, or issues with cream/decoration on cakes/flower packaging, will not be eligible for refunds or replacements unless they are severely damaged.

Keeping Orders as Surprises

For orders marked as "Keep as Surprise," we will fulfill the request by delivering the order without disclosing the sender's details to the recipient. If the recipient refuses the order, we will disclose the sender’s details for acknowledgment. If the recipient still refuses, the order will be returned, and it will be considered complete from Poli-Flowers’ end. We understand the time constraints and the perishable nature of gift items, and we strive to deliver orders within the specified timeframe.

Contact Us

If you have any questions or comments, including inquiries unrelated to copyright infringement, please feel free to reach out to us:

Email: info@poli-flowers.in
Customer Care: +91 81057 54116 (Available between 8 AM - 11 PM)

Non-Delivery of Products

In case of non-delivery, please note the following:

We attempt delivery only once. For perishable products, we may consider a second delivery attempt, subject to our decision, and additional charges may apply.
If delivery is unsuccessful due to reasons such as wrong address, locked premises, incorrect contact information, or recipient refusal, the order will be considered executed, and no redelivery will be possible.
In some cases, products may be delivered at the gate or to a neighbor as per recipient instructions.

Cancellation Policy

Kindly review our cancellation policy before making any cancellations:

Cancellation requests made before 24 hours to the start of the selected time slot will incur a 10% cancellation charge, with a 90% refund to the bank account. 100% refund is available in poli-flowers wallet.
If cancellation is requested between 12 - 24 hours before the start of the time slot, a 20% cancellation charge will be deducted, with an 80% refund to the bank account. 100% refund is available in poli-flowers wallet.
Cancellation requests made within 12 hours to the start of the time slot will result in a 100% deduction of the order value, with no refund applicable.
Refunds, whether to the bank account or poli-flowers wallet, are at the discretion of the company and may be initiated for certain circumstances like unfortunate events or calamities.

Refund Policy

Refunds in cases of cancellations are outlined in our cancellation policy. Please refer to the cancellation policy section for details.

The acceptance of an order is subject to the availability of products, delivery areas, and time. Orders may be cancelled after assessment of circumstances, and if cancelled, the amount paid by the customer will be fully refunded to the poli-flowers wallet or bank account.

Only one delivery attempt will be made. Please ensure the recipient's availability before selecting the delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made, and no refund will be issued.

Refunds are initiated only after the customer confirms via email the preferred refund method - poli-flowers wallet or bank account.

Refunds for orders processed within 48 hours of the delivery date will be credited to the poli-flowers Wallet. Refunds to the payment method will be processed within 15 working days.

Address Change Requests

Address changes are permitted free of cost only before 24 hours of the scheduled delivery.

If an address change is requested within 24 hours of delivery, a charge of Rs 200/- will apply.

In some cases, address change requests may not be accepted, and no refund or cancellation will be possible.

Pincode Requirements

It is the user's responsibility to provide the correct pincode for delivery. The pin code should correspond to the correct delivery address. If the entered pin code is incorrect:

If the address is in a non-serviceable area, the order will be cancelled, and no refund will be initiated.
If our team contacts you regarding the wrong pin in the address, and you opt for delivery to a new pin code, charges for the new pin code will apply. No cancellation or refund will be allowed in such cases.

Important Points

The products and services displayed on poli-flowers are our best offerings, and we put in our 100% effort to deliver high-quality similar products and services. These terms and conditions are put across to avoid any possible conflict.
All products listed on the website, their descriptions, and their prices are subject to change from time to time according to various conditions prevailing in the market.
Orders are accepted and delivered in TIME SLOTS available in your selected city. All requests are processed with reference to the time slot of your order.
For midnight orders, delivery could be made anytime between 11:00 PM to 12:30 AM. In the case of remote locations or small towns, it can be made from 10 PM to 12:30 AM.
poli-flowers reserves the right to modify, suspend, or discontinue the sale of any product or services with or without prior notice at any time.
The product specifications (weight, size, color, etc.) mentioned with the product photos displayed are only approximate and indicative. There may be a slight variation in the pictures and the products delivered.
The acceptance of an order is subject to the availability of products, delivery areas, and time. The order may or may not be accepted, and it might be cancelled after assessing the circumstances and communicated to the customer. In such cases, the amount paid is fully refunded.
In case fraudulent behavior is detected, we reserve the right to cancel the order at our discretion, and no refund will be issued.
If duplicate orders with similar details are placed, we will attempt to contact the customer. If there is no response, we will process both orders. Any argument arising after that will not be entertained.
There is no guarantee of delivery of the products in the time slots mentioned on the website, especially during midnight delivery on special occasions like New Year, Christmas, Valentine's Day, Mother’s Day, etc. Orders will be processed and delivered within 52 hours of the requested date and time slot of the order.
There is no cancellation for orders placed under the ‘Same Day Delivery’ category.
Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made, and no refund will be issued.
To reschedule an order, you need to inform us at least 24 hours before the delivery date.
Recipients should check the order before signing the receipt. If found damaged, the recipient should refuse to accept the order, and the delivery person will return with a replacement. Kindly allow a minimum of 6 hours for the replacement.
Execution of the order will be considered successful and complete in cases like wrong address mentioned by the sender, premises where delivery has to be made are locked, recipient of the order is not available, and the recipient has refused to receive the order due to personal reasons (NOT due to products or services of poli-flowers).
Execution of the order will be considered successful and complete in case permission is not granted to our delivery executive to enter the delivery location, for example, in premises like hospitals, government agencies, societies, resorts, hotels, etc., where the recipient's number is not reachable.
Delivery timings, if promised, cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, and during rush days like Valentine's Day, Mother’s Day, Rakhi, New Year's Eve, etc. Order cancellation would not be possible in such circumstances, and orders will be executed on consecutive days.
If you feel that the product received does not meet your expectations, you must bring it to the notice of our customer service within 4 hours of receiving the product. The Customer Service Team will then take an appropriate decision.